Community IT Help Desk

Regular drop-in surgeries: in person or on the phone and via online chat.

A lot of people just want a little assistance. They need someone with some ‘digital know how’ to help out with a task or something that’s a pain to them.

‘Where does IT hurt?’ is the help desk’s approach.

Our Community IT helpdesk approach helps digital guides learn to help and offer the service in person or via phone and zoom chats, depending on what works for your organisation. 

The Community IT helpdesk provides direct support, but also provokes wider conversations with people who already know how to do their own tech support, with their friends and family. It encourages people to open up, state their needs and ask for assistance.

To find out more, get in touc.

a group of people around a table, an elderly gentleman is looking into the camera
Happy participants at an IT Help Desk session

Have a look at the Technology box, a repurposed First aid box to triage a person needing help: